TECHCROW TECHNOLOGY

Request deletion of your support data

Relay Support handles website and Facebook Messenger conversations for our support team.

Send a request

Email work@techcrow.org with the subject “Relay data deletion request”. Include the Page or website you contacted, your chat name or email address, and the approximate date of your conversation. For Messenger, include your Facebook profile link if needed to identify the conversation. Do not send your password, access token or identity documents.

What happens next

Our team checks the request and may ask you to confirm it from the original contact channel. We will identify the relevant records, remove the applicable chat history, contact details, tags and internal notes, and confirm completion or explain any information we must retain. This is a manually handled request, not an automated deletion form.

Recovery snapshots and separately exported backups must also be considered when processing a request. Snapshots are normally pruned after 14 days after saved changes. Our team must ensure deleted records are not reintroduced during recovery.

Disconnect Facebook access

Page managers can disconnect their Page in Relay under Integrations → Facebook Messenger → Disconnect, or remove Relay Support in Facebook’s Business integrations settings. Disconnection and deletion are separate: email us to request removal of stored support records.

We cannot erase copies held by Meta, your Facebook inbox or another participant. Use that service’s own deletion controls for those copies.